Welcome to Babyletto Store’s FAQ page! We’re here to help make your nursery planning experience as smooth and enjoyable as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Babyletto Store
Who is Babyletto Store for?
Babyletto Store is designed for modern parents and caregivers who value thoughtful design, quality craftsmanship, and functional nursery solutions. Our products cater to families with children from newborn through toddler years, offering everything from cribs and bassinets to toddler beds, nursery furniture, and essential accessories.
What makes Babyletto products special?
Our products combine contemporary design with practical functionality. We focus on safe, sustainable materials and convertible designs that grow with your child. From space-saving bunk beds to stylish gliders, each piece is created with both aesthetics and practicality in mind.
Product Questions
Do your cribs convert to toddler beds?
Yes! Many of our crib models include conversion kits (sold separately) that transform them into toddler beds, extending their usefulness as your child grows. Check individual product descriptions for specific conversion options.
Are your products safe for newborns?
Absolutely. All our cribs, bassinets, and nursery furniture meet or exceed current safety standards. We use non-toxic finishes and materials to ensure a safe environment for your little one.
Do you offer matching nursery furniture sets?
Yes! We offer coordinated collections that include cribs, dressers, nightstands, and changing stations for a cohesive nursery look. You can also mix and match from our various lines to create your perfect combination.
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95 flat rate)
- Free Shipping (EMS): 15-25 business days after dispatch (free for orders over $50)
Do you ship internationally?
We ship worldwide, excluding some Asian countries and remote regions. All international shipments may be subject to customs fees in your country, which are the customer’s responsibility.
Will I receive tracking information?
Yes! You’ll receive tracking details via email as soon as your order ships, allowing you to follow your package’s journey to your home.
Why did my furniture arrive in multiple packages?
Larger furniture items are often shipped in separate boxes for safer transport. All components should arrive within a few days of each other. If you’re missing any packages, please contact us immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be in original, unused condition with all packaging materials. To initiate a return, please email our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
What if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue, whether that means sending replacement parts or arranging for a return at our expense.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Customer Service
How can I contact customer service?
Our parent-led customer service team is happy to help! Email us at [email protected] with any questions about products, orders, or your nursery planning needs.
What are your customer service hours?
Our team monitors emails Monday-Friday, 9am-5pm CST, and strives to respond within 24 hours. During peak seasons, response times may be slightly longer, but we’ll get back to you as quickly as possible.
Didn’t find the answer you were looking for? Our customer care team is always ready to assist you in creating the perfect nursery for your little one. Contact us at [email protected] and let’s make your parenting journey a little easier!