At Babyletto Store, we want you to be completely satisfied with your nursery furniture and essentials. If you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping is non-refundable)
  • Refund Method: Original payment method
  • Refund Time: 5-10 business days after we receive your return
  • Exchange Shipping: We cover the cost of shipping your replacement item

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition (unused, unassembled, with all tags and packaging)
  • Original proof of purchase is required
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items: For health and safety reasons, we cannot accept returns on crib sheets, mattresses, changing pads, car seats, or any opened nursery essentials unless they arrive defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Babyletto Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item Name: Reason for Return/Exchange: Preferred Resolution: [Refund/Exchange for (specify item)] I understand I will be responsible for return shipping costs unless the item arrived damaged or defective. Thank you, [Your Full Name] [Your Contact Number]

Step 2: Wait for Authorization

Our parent-led customer service team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized:

  • Pack the item securely in its original packaging
  • Include all original accessories and documentation
  • Ship to our warehouse at:
Babyletto Store Returns
1128 Cinnamon Lane
San Antonio, TX 78202
USA

Important: We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-10 business days
  • Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once your return is received
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • No additional shipping charges for exchanges (we cover the cost)

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and replacement

Our Promise to You

As fellow parents, we understand how important quality nursery items are for your family. We stand behind our products and will work with you to resolve any issues quickly and fairly. Your satisfaction is our top priority.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].