At Babyletto Store, we understand how important it is to create the perfect nursery for your little one. That’s why we offer straightforward shipping options and a hassle-free return policy to ensure you’re completely satisfied with your nursery furniture and essentials.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Shipping Fee: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders of $50 or more

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Babyletto products as much as we do. If you’re not completely satisfied, we offer a simple return and exchange process.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping is non-refundable)
  • Refund Method: Original payment method
  • Refund Time: 5-10 business days after we receive your return
  • Exchange Shipping: We cover the cost of shipping your replacement item

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition (unused, unassembled, with all tags and packaging)
  • Original proof of purchase is required
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items unless they arrive defective:

  • Crib sheets
  • Mattresses
  • Changing pads
  • Car seats
  • Any opened nursery essentials

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Babyletto Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Name:
Reason for Return/Exchange:
Preferred Resolution: [Refund/Exchange for (specify item)]

I understand I will be responsible for return shipping costs unless the item arrived damaged or defective.

Thank you,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Authorization

Our parent-led customer service team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized:

  • Pack the item securely in its original packaging
  • Include all original accessories and documentation
  • Ship to our warehouse at:

Babyletto Store Returns
1128 Cinnamon Lane
San Antonio, TX 78202
USA

Important: We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-10 business days
  • Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once your return is received
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • No additional shipping charges for exchanges (we cover the cost)

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and replacement

Our Promise to You

As fellow parents, we understand how important quality nursery items are for your family. We stand behind our products and will work with you to resolve any issues quickly and fairly. Your satisfaction is our top priority.

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].